Terms and Conditions
Effective Date: 2024.02.01
Welcome to Vibratac. These Terms and Conditions (“Terms”) govern your use of our products and services, and by purchasing from us, you agree to be bound by these Terms.
1. Introduction
Vibratac (“we,” “our,” or “us”) specializes in the development, production, and sale of high-quality vibration isolators and related products. Our business operates exclusively through offline sales channels, and all transactions are conducted directly between Vibratac and our clients.
2. Products
We offer a wide range of vibration isolators, shock absorbers, and other related products, each designed to meet specific industrial and commercial needs. Our products are manufactured to the highest standards and comply with all relevant regulations.
3. Ordering and Sales
- Offline Sales: All orders must be placed directly with our sales team through in-person meetings, phone calls, or other offline communication methods. We do not process orders through our website or any online platform.
- Order Confirmation: Orders are considered confirmed only after a written confirmation is provided by us. This confirmation will include details such as product specifications, quantities, pricing, and delivery terms.
- Custom Orders: For custom-made products, specific terms regarding design, production, and delivery timelines will be agreed upon in writing at the time of order confirmation.
4. Pricing and Payment
- Pricing: All prices are provided upon request and may vary depending on the product specifications and order volume. Prices are subject to change without prior notice, but confirmed orders will not be affected by price changes.
- Payment Terms: Payment terms will be outlined in the order confirmation. We may require a deposit or full payment before commencing production, especially for custom orders.
- Taxes and Duties: Customers are responsible for any applicable taxes, duties, or import/export fees associated with their purchase.
5. Delivery and Shipping
- Delivery Terms: Delivery dates will be specified in the order confirmation. While we strive to meet agreed-upon timelines, delivery dates are estimates and not guaranteed.
- Shipping: The method of shipping and associated costs will be discussed and agreed upon with the customer. Risk of loss or damage passes to the customer upon delivery of the goods to the carrier.
- Inspection: Customers should inspect the products upon receipt and report any issues within [X] days. Failure to do so will be considered acceptance of the products.
6. Returns and Refunds
- Custom Products: Custom orders are non-returnable and non-refundable unless there is a manufacturing defect.
- Standard Products: Standard products may be returned within [X] days of delivery, provided they are in original condition and packaging. A restocking fee may apply.
- Defective Products: In the event of a defect, we will, at our discretion, repair or replace the product. Customers must notify us of any defects within [X] days of receipt.
7. Warranty
- Warranty Coverage: We offer a limited warranty on our products, covering defects in materials and workmanship. The warranty period will be specified in the order confirmation.
- Exclusions: The warranty does not cover damage caused by improper installation, misuse, or modifications made by the customer.
8. Limitation of Liability
To the maximum extent permitted by law, Vibratac shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, including but not limited to loss of profits, business interruption, or loss of data.
9. Intellectual Property
All intellectual property rights related to our products, including designs, trademarks, and patents, are owned by Vibratac. Customers are not granted any rights to use our intellectual property without prior written consent.
10. Governing Law
These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of [Country/Region], without regard to its conflict of law principles.
11. Amendments
We reserve the right to amend these Terms at any time. Any changes will be communicated to customers in writing and will apply to future transactions.
12. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Email: [email protected]
